Start by click on the store department in the navigation area you wish to use to assist the caller. Take the caller through the entire purchasing process. Be sure to collect the correct Cedit/Debit card information; repeating the information back to the caller. Inform the caller of the total amount of their order before you disconnect the call.
If an item requested is not listed in this system, inform the caller that an email will be sent when the item becomes available, then make a note to add the requested item to the system.
Once the ordering process is complete, go to the card processing system to print a copy of the caller's invoice for our records. This system will automatically send a copy of the caller's iinvoice to the caller's email address when complete.
Always say 'May I help you?
Always Be Kind
Always Be Helpful
Always Say 'Thank you!'